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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
B) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
C) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Log in as root and execute the password command for that user.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

3. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Collect digits
B) Converse-on skill
C) Route-to digits
D) Route-to number
E) Messaging skill

4. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /etc/hostname. Eri0 and /etc/netmasks
B) /cms/install/net use and /cms/install/netboo.eri0
C) /net/eri0 and/net/netmasks
D) /dev/eri0 and /dev/hostname.eri0

5. To activate, which three options require an Avaya authorization password? (Choose three)

A) simultaneous CMS Supervisor logins
B) the number of ACDs that the CMS system can monitor
C) the number of users that can be administered in the CMS
D) the number of agents that the CMS can report on
E) features assigned to each user

Solutions: