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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
B) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
C) Verify that the extension owners ACCCM role is assigned to the New York location.
D) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.

2. In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A) Google Chrome 4.1
B) InternetExplorer7, 8and 9
C) Internet Explorer 6,7 and 8
D) Mozilla Firefox3.6 with IEView Add on

3. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) SecurityEngine
B) API Web Services
C) Configuration Service
D) ACCCM Admin Web Interlace
E) Provisioning Server

4. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32Bit Windows XP with 2 GB of memory
B) 32 BitLinux server with2GB of memory
C) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
D) 64 Bit Windows 2008 R2 server with 4 GB of memory
E) 32 bit Windows 2008 R2 server with 2 GB of memory

5. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) Dial Plan Range
B) Active Directory Logins
C) ACCCM Supervisor, Administrator and users
D) ACCCM Location(s), CM and the Organization Chart

Solutions: