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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) QSIG-B
B) QSIG-A
C) IP Office SCN
D) H.450

2. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD via VM Pro Campaign Manager and a campaign database
B) ACD to distributed Hunt Groups and one-X Portal Call Accounting
C) ICR with account codes and CDR-enabled for billing.
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

3. What is the format for an ARS short code to dial a telephone number on a SIP line with Trunk ID20?

A) Number: N;
Telephone Number: N@"sipprovider"
Feature: Dail
Line Group 20
B) Number:N
Telephone Number: N@"sipprovider.com"
Feature: Dail
Line Group 20
C) Number: N;
Telephone Number N"@sipprovider.com"
Feature: Dail
Lin Group 20
D) Number: N;
Telephone Number: Nsi7204441000
Feature:Dail
Line Group20

4. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) System Status Application
B) Telnet session to the IP Office
C) Web session to the IP Office address
D) SSH session to the IP Office address

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) Start the IP Office Manager application.
B) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
C) The 5420 DS is corrupted and must be replaced
D) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
E) The 5430 DS is no longer supported.

Solutions: