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Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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The MB-230 exam covers a wide range of topics that are essential to the role of a Customer Service Functional Consultant. These topics include understanding customer service processes, managing cases, contracts, and entitlements, configuring Microsoft Power Apps, and using analytics to improve customer service.

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Microsoft MB-230日本語 Exam Syllabus Topics: