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Avaya 7497X certification exam is a challenging test that requires candidates to have a deep understanding of the Avaya Oceana™ Solution. It is a valuable certification for professionals who want to advance their careers in the field of business communication solutions. Passing 7497X exam demonstrates that the candidate has the skills and knowledge required to support the Avaya Oceana™ Solution and provides a competitive edge in the job market.
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Avaya Oceana™ solution is a comprehensive customer experience management solution that enables organizations to deliver personalized and seamless customer experiences across multiple channels. The solution is designed to help organizations improve customer satisfaction, reduce operational costs, and increase revenue by providing a unified customer experience across different communication channels.
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Avaya 7497X certification exam is designed to test an individual’s knowledge and skills when it comes to supporting and troubleshooting the Avaya Oceana™ solution. 7497X exam covers a range of topics including installation, configuration, integration, and maintenance of the Avaya Oceana™ solution. Successful completion of 7497X exam demonstrates a thorough understanding of the solution and the ability to troubleshoot issues that arise during its usage.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614
Avaya 7497X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Oceana Solution Architecture & Components | 20% | - Integration with Avaya Aura and third-party systems - Core Oceana components and services - Interactions and interfaces between modules |
| Topic 2: Troubleshooting Omnichannel Communication Channels | 25% | - Voice call flow analysis and troubleshooting - Email, Webchat, and SMS channel tracing - End-to-end media path validation |
| Topic 3: Troubleshooting Core Oceana Solution | 30% | - Known issues and resolution best practices - Identify and resolve common failures - Analyze system logs and alarms |
| Topic 4: Routine Maintenance & Data Management | 10% | - System health checks and updates - Omnichannel DataStore maintenance - Backup and restore of Oceana core |
| Topic 5: Troubleshooting Avaya Aura & Workspace Components | 15% | - Oceana Workspace configuration and issues - Avaya Aura infrastructure support |








