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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Products and Services - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers |
| Topic 2: ITIL Service Value System (SVS) | - Governance - Service Value Chain - Continual Improvement - Guiding Principles |
| Topic 3: The Four Dimensions of Service Management | - Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People |
| Topic 4: ITIL Management Practices | - Technical Management Practices Overview - Service Management Practices Overview - General Management Practices Overview |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
- A. Information and technology
- B. Value streams and processes
- C. Organizations and people
- D. Partners and suppliers
Correct Answer: D 🗳️
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Why do ITIL practice guides follow a standardized structure across all practices?
- A. To ensure all practices are implemented in the same sequence
- B. To make it easier for organizations to understand and apply different practices
- C. To enforce uniform tooling and technology choices
- D. To limit the flexibility of practice adoption
Correct Answer: B 🗳️
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Which is an activity of the 'problem management' practice?
- A. Prioritization of problems based on the risk that they pose
- B. Authorization of changes to resolve the cause of problems
- C. Resolution of incidents in a time that meets customer expectations
- D. Restoration of normal service operation as quickly as possible
Correct Answer: A 🗳️
Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?
- A. Progress iteratively with feedback
- B. Think and work holistically
- C. Keep it simple and practical
- D. Focus on value
Correct Answer: B 🗳️
Explanation: Only visible for LatestCram members. You can sign-up / login (it's free).
What refers to a detailed document outlining the requirements and characteristics of a product?
- A. Change request
- B. Product prototype
- C. Service request
- D. Product specification
Correct Answer: D 🗳️
Explanation: Only visible for LatestCram members. You can sign-up / login (it's free).
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