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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

2. Why do ITIL practice guides follow a standardized structure across all practices?

A) To ensure all practices are implemented in the same sequence
B) To make it easier for organizations to understand and apply different practices
C) To enforce uniform tooling and technology choices
D) To limit the flexibility of practice adoption

3. Which is an activity of the 'problem management' practice?

A) Prioritization of problems based on the risk that they pose
B) Authorization of changes to resolve the cause of problems
C) Resolution of incidents in a time that meets customer expectations
D) Restoration of normal service operation as quickly as possible

4. Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?

A) Progress iteratively with feedback
B) Think and work holistically
C) Keep it simple and practical
D) Focus on value

5. What refers to a detailed document outlining the requirements and characteristics of a product?

A) Change request
B) Product prototype
C) Service request
D) Product specification

Solutions: