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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
D) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
E) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

2. Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A) Model dedicated internet service as a child product of the Ethernet access device offer.
B) Model the Ethernet access device as a child product of the dedicated internet service offer
C) Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
D) Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

3. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Harmonize their business plan to reduce the complexity
B) Access the entire architecture to identify application that can be decommission.
C) Handle the complex business processes manually outside the IT landscape.
D) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

4. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Introduce customer data management system as a part of digital transformation to keep customer data up to date
B) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
C) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

5. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Assets and inventory item records
B) Commercial and technical product configurations
C) Quote and quote line items records
D) Fulfillment request and fulfillment request line records
E) Order and order item details

Solutions: