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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Lifecycle | - Service Design
|
| Topic 2: Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
| Topic 3: Key ITIL Functions and Roles | - Technical management - Service desk - Application management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question 1
Ordnen Sie die folgenden Implementierungsschritte für die kontinuierliche Service-Verbesserung (CSI) richtig an
Sequenz in Übereinstimmung mit dem PDCA-Modell (Plan, Do, Check, Act).
-Zuweisung von Rollen und Verantwortlichkeiten für die Arbeit an CSI-Initiativen.
-Messen und überprüfen Sie, ob der CSI-Plan ausgeführt wird und seine Ziele erreicht werden.
-Identifizieren Sie den Umfang, die Ziele und die Anforderungen für CSI.
-Entscheidung über die Implementierung einer weiteren Verbesserung.
A. 3-1-2-4
B. 3-4-2-1
C. 1-3-2-4
D. 2-3-4-1
Question 2
Zuverlässigkeit ist ein Maß für:
A. Die Risikostufe, die sich auf einen Service oder einen Prozess auswirken kann
B. Die Verfügbarkeit eines Dienstes oder einer Komponente
C. Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
D. Ein Maß dafür, wie schnell ein Dienst oder eine Komponente wieder normal funktioniert
Question 3
Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1B, 2C, 3D, 4A
D. 1C, 2B, 3A, 4D
Question 4
Welches der folgenden Ziele oder Zwecke hat das Service Level Management?
A. Sicherstellen, dass für alle aktuellen IT-Services ein vereinbarter IT-Service-Level bereitgestellt wird
B. Zum Erstellen und Auffüllen eines Servicekatalogs
C. Ausführen der Serviceaktivitäten, die zur Unterstützung der aktuellen IT-Services erforderlich sind
D. Sicherstellen, dass genügend Kapazität zur Verfügung steht, um die vereinbarte Leistung zu erbringen
Question 5
Welche der folgenden Aussagen ist die BESTE Beschreibung eines Business Case?
A. Eine Beschwerde des Unternehmens bezüglich eines verpassten Servicelevels.
B. Ein tragbares Gerät zur sicheren Aufbewahrung und zum sicheren Transport wichtiger Dokumente
C. Ein Tool zur Entscheidungsunterstützung und Planung, mit dem die wahrscheinlichen Folgen einer Geschäftsaktion projiziert werden
D. Die Bedingungen in einem IT-Outsourcing-Vertrag.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C |







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