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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which is the main form of service interaction between service consumers and digital services?

A) Access to resources
B) Delivery of goods
C) Transfer of goods
D) Service actions

2. A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A) Access to resources
B) Transfer of goods
C) Service action
D) Service offering

3. How do ITIL practice guides benefit organizations managing digital products and services?

A) By defining a fixed maturity level that organizations must achieve
B) By prescribing mandatory tools and technologies for service management
C) By separating product management guidance from service management guidance
D) By supporting organizations in developing product and service management capabilities

4. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Supplier management
B) Release management
C) Service management
D) Relationship management

5. What is a digital product?

A) A combination of an organization's resources based on digital technology and designed to offer value to consumers
B) The access to the service provider's resources and their use according to the agreed terms and conditions
C) A formal description of one or more services designed to address consumer needs
D) Actions performed by a service provider or jointly by a service provider and consumer

Solutions: