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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?

A) Create one value stream for every lifecycle phase of support requests
B) Create separate value streams for practices, people, tools and suppliers
C) Create one value stream for each support team
D) Create one value stream for the entire set of support activities

2. An enterprise delivers a new multi-region, container-based service every two weeks.
Deployments span private data centers and multiple public clouds, require database schema changes, feature-flag updates, and real-time rollback capabilities. Failures in any stage risk data loss, security gaps or customer outages. Which ONE practice should own the end-to-end orchestration, automation and governance of these deployments to ensure consistency, traceability and rapid recovery?

A) Deployment Management practiceright
B) Release Management practice
C) Infrastructure and Platform Management practice
D) Change Enablement practice

3. Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

A) Customer orientation
B) Robotic process automation
C) ICI/CD
D) Integration and data sharing

4. A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?

A) Renegotiate service level targets
B) Improve filtering of operations data
C) Recruit additional operations staff
D) Improve operations team training

5. A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

A) Use comprehensive complex simulations to test the workflow
B) Enable variance of quality and cost of services
C) Integrate feedback loops and escalation mechanisms in the workflow
D) Define and optimize an individual value stream for each team involved in service creation

Solutions: