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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| File System | 5% | - Evaluate and isolate file system problems |
| iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Networking | 5% | - Evaluate wired and wireless network connectivity problems - Configure and set up Apple wireless networks for client access |
| Time Machine | 5% | - Apply Apple-recommended troubleshooting procedures for Time Machine - Understand Time Machine features and benefits |
| Installation | 5% | - Evaluate and isolate OS X installation problems |
| Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Applications | 5% | - Evaluate and isolate application issues in OS X |
| Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
Apple OS X Yosemite Troubleshooting Sample Questions:
Question 1
John states that the external hard drive he uses to store music is not visible in the Finder. Your drive is properly plugged in and listed in System Information. How should you
continue troubleshooting the issue?
A. Troubleshoot the issue using Activity Monitor.
B. Troubleshoot the issue using Console.
C. Troubleshoot the issue using Disk Utility.
D. Troubleshoot the issue using Apple Diagnostics.
Question 2
Bill has an administrator account on the iMac in the Marketing Department. This iMac is running OS X.
He just purchased a set of fonts to use on the new marketing project and
wants to make sure that all of the users on that iMac can use the new fonts. Where should Bill store the fonts on the iMac?
A. /System/Fonts
B. -/Library/Fonts
C. /System/Library/Fonts
D. /Library/Fonts
Question 3
What information is stored in iCloud Keychain? SELECT THREE.
A. Safari website user names and passwords.
B. Most Wi-Fi network names and passwords
C. Siri request history.
D. Find my iPhone locations for all enabled devices.
E. Apple ID purchase history and account balance.
F. Touch ID and passcode used to unlock your iOS device.
G. Credit card numbers and expiration dates.
Question 4
Bradley has installed OS X on his Mac and would like to set up a Firmware Password. Where can he find the Firmware Password Utility?
A. In the Utilities menu when booted to OS X Recovery.
B. In the Applications folder on the startup disk.
C. In the Security & Privacy pane in System Preferences.
D. In the Utilities folder on the startup disk.
Question 5
Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?
A. "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
B. 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
C. "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."
D. "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: A,B,G | Question 4 Answer: A | Question 5 Answer: D |
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