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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle | - Service Design - Service Strategy - Service Transition - Service Operation - Continual Service Improvement |
| Topic 2: Service Management as a Practice | - Role of service management - Definition of services and customers - Concept of best practices in service management |
| Topic 3: Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question 1
Welche der folgenden Aspekte gehören zum Service-Design?
1.Architekturen
2. Technologie
3.Service Management Prozesse
4.Metrics
A. nur 1
B. Alle oben genannten
C. nur 1, 2 und 4
D. nur 2 und 3
Question 2
Wem gehören die spezifischen Kosten und Risiken, die mit der Erbringung einer Dienstleistung verbunden sind?
A. Der Kunde
B. Der Service Level Manager
C. Die Finanzabteilung
D. Der Dienstanbieter
Question 3
Welche der folgenden Aktivitäten wird von der Zugriffsverwaltung ausgeführt?
A. Verwalten des Zugriffs auf Computerräume und andere sichere Standorte
B. Verwalten der Rechte zur Verwendung eines Dienstes oder einer Gruppe von Diensten
C. Bereitstellung physischer Sicherheit für Mitarbeiter-Rechenzentren und andere Gebäude
D. Verwalten des Zugriffs auf den Service Desk
Question 4
Welche der folgenden Ereignisse erfordern größere Vorfälle?
A. Weniger dringend
B. Weniger Dokumentation
C. Getrennte Verfahren
D. Längere Zeitskalen
Question 5
Welche der folgenden Availability Management-Aktivitäten werden als proaktiv und nicht als reaktiv eingestuft?
1. Überwachung der Systemverfügbarkeit
2. Designing Verfügbarkeit in eine vorgeschlagene Lösung
A. Beides
B. 1 nur
C. Keine der oben genannten
D. 2 nur
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
