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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
| Topic 2: Solution Positioning & Value Proposition | - Differentiation vs competitors - Articulating HP value proposition |
| Topic 3: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
| Topic 4: Customer Needs & Requirements | - Identifying business needs in services environments - Understanding customer printing and computing requirements |
HP Selling HP Printing and Computing Services Sample Questions:
1. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)
A) Partners get priority access to parts for repair,
B) Partners can have more interventions as HP can dispatch them to any existing customer,
C) Partners pay lower list prices on product line (only printer and computer) in scope
D) Partners receive a percentage of the rebate payment on their sales.
E) Partners receive two funded headcount to join their sales team during first year.
F) Partners receive extra rebates on all HP equipment sold.
2. Which option is available in Deployment Services?
A) Warranty Extensions
B) Consulting and Project Management
C) Assets Tagging
D) Maintenance Kit Replacement
3. Which statement is true about Service Lines?
A) 8W support covers all business levels for Custom Integration Services.
B) All Printer Services lines are available for consumers who buy contractual services.
C) R4 Commercial support is only available to Small and Medium Business (SMB).
D) The 8W supportline is available for consumers.
4. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)
A) Partners will benefit from extra discounts by buying hardware from HP
B) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
C) HP can dispatch partners to resolve server related issues on already sold hardware
D) Partners can start accumulating rebates on sales from day one on new or already sold hardware
5. Which areas do the HP Care Pack services cover for consumers?
A) Configuration, Usage, and Care
B) Deployment, Usage, and Care
C) Care services only
D) Usage with HP Smart Friend only
Solutions:
| Question # 1 Answer: D,E,F | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A,B | Question # 5 Answer: B |








