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HP HP5-B02D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Solution Mapping | - Matching printing solutions to business needs
|
| HP Printing & Imaging Product Knowledge | - Supplies and consumables
|
| HP Sales Positioning (Delta Selling) | - Competitive comparison concepts
|
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. What is the name of the HP print cartridge return and recycle program?
A) HP Environmental Care Pack
B) HP Go Recycle
C) HP Earth Care
D) HP Planet Partner
2. What are the components of Laser cartridges? (Select three.)
A) Charging roller
B) Imaging drum
C) Fuser
D) Pick-up roller
E) Cleaning blade
F) Laser diode
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,E,F |








