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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
| Topic 2: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 3: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Customer segmentation - Marketing automation strategies |
| Topic 4: SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Storefront and catalog management - Order management |
| Topic 5: SAP Integration Suite | 11-20% | - Open Connectors - API Management - Cloud Integration capabilities - Integration strategy and architecture |
| Topic 6: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
| Topic 7: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 8: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.
- A. Immediate reactions to customer behavior
- B. Event-driven journeys for contacts
- C. Multilevel ad hoc programs
- D. Lifecycle campaigns for large contact lists
Correct Answer: C,D 🗳️
What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.
- A. SOAP
- B. RFC
- C. SLT
- D. OData
Correct Answer: A,D 🗳️
You want to automate the build and deployment steps during development.
Which of the following steps are part of a CI/CD pipeline?
Note: There are 2 correct answers to this question.
- A. Continuous delivery
- B. Continuous automation
- C. Continuous inspection
- D. Continuous integration
Correct Answer: A,D 🗳️
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
- A. Manufacture
- B. Source
- C. Deliver
- D. Sell
- E. Plan
Correct Answer: A,D,E 🗳️
You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.
- A. Design a report view.
- B. Create a data source.
- C. Create a custom key figure.
- D. Design an SAP HANA view.
- E. Run real-time queries to external databases.
Correct Answer: A,B,C 🗳️
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