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The MB-240 exam consists of 40-60 multiple-choice questions, and the candidate will have three hours to complete it. MB-240 exam is available in several languages, including English, Japanese, Spanish, Portuguese, French, German, and Chinese. The test can be taken online or at a designated testing center.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Generally, the exam measures the candidate's capabilities in performing tasks related to the Field Service offerings of Dynamics 365 such as the deployment of the Dynamics 365 Field Service, conducting Service Agreement Management, creating/maintaining Customer Assets, managing work orders, conducting inventory, and discovering/rectifying Field Service functional issues.
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Create and manage work orders - Manage work order products, services, and notes - Process work order inspections and recommendations - Handle work order incidents and resolutions - Manage work order reporting and analytics |
| Topic 2: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Schedule work orders using various methods - Configure schedule board and board features - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling |
| Topic 4: Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Set up and configure customer assets |
| Topic 5: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring |
| Topic 6: Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure warehouse and inventory settings - Configure product inventory and item associations - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
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