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To prepare for the exam, candidates can choose from various training options, including classroom training, e-learning, or self-study. The ITIL 4 Foundation course covers the key concepts of ITIL 4, including the service value system, the four dimensions of service management, the ITIL service value chain, and the guiding principles. Candidates can also access practice exams and study materials to enhance their preparation.
EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is a certification exam that is designed to test the foundational knowledge of IT service management (ITSM) using the ITIL 4 framework. ITIL 4 Foundation certification is intended for professionals who are involved in IT service management or are interested in pursuing a career in ITSM. ITILFND_V4 exam is a globally recognized certification and is considered one of the most sought-after certifications in the IT industry.
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the four dimensions of service management | - Information and Technology - Organizations and People - Value Streams and Processes - Partners and Suppliers |
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Focus on value - Keep it simple and practical - Optimize and automate - Think and work holistically |
| Topic 3: Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Topic 4: Understand the activities of the service value chain | - Plan - Obtain/Build - Engage - Deliver & Support - Improve - Design & Transition |
| Topic 5: Know the purpose and key terms of 15 ITIL practices | - Problem Management - Deployment Management - Release Management - Service Level Management - Monitoring and Event Management - Relationship Management - Continual Improvement - Service Configuration Management - Service Request Management - Supplier Management - Change Control - IT Asset Management - Service Desk - Information Security Management - Incident Management |
| Topic 6: Understand the purpose and components of the ITIL service value system | - Governance - Practices - Continual Improvement - Guiding Principles - Service Value Chain |
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