[Jul 23, 2024] Valid CSA Test Answers & ServiceNow CSA Exam PDF
Realistic CSA Exam Dumps with Accurate & Updated Questions
NEW QUESTION # 145
'Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?
- A. On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.
- B. Add User Criteria for HR Manager Group on the Can Read list of the article
- C. On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category
- D. Add User Criteria for HR Manager Group on the Category's Can Read list
Answer: D
NEW QUESTION # 146
What are two ways to generate an Event? (Choose two.)
- A. Business Rule
- B. Log entry
- C. Knowledge article publication
- D. Workflow
Answer: A,D
NEW QUESTION # 147
Which one of the following statements describes the purpose of a Service Catalog flow?
- A. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications
- B. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes
- C. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups
- D. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals
Answer: C
NEW QUESTION # 148
What are the components that make up a filter condition? (Choose three.)
- A. Operator
- B. Value
- C. Column
- D. Match Criteria
- E. Field
Answer: A,B,E
NEW QUESTION # 149
A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?
- A. On My Work list, select the Activity Stream icon to show a frame with live updates
- B. Click on the eyeglass icon to. expand the Monitor frame
- C. Open an Agent workspace tab for each record he wants to monitor
- D. Select Service Desk > My Work Dashboard
Answer: D
NEW QUESTION # 150
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?
- A. UI Policy
- B. Dictionary Design
- C. Form Constraint
- D. Field Limiter
- E. UI Design
Answer: A,C
NEW QUESTION # 151
What field contains a record's 32-character, unique identifier?
- A. sys_id
- B. sn_gu_id
- C. u_id
- D. sn_rec_id
- E. rec_id
- F. sn_sys_id
- G. id
Answer: A
NEW QUESTION # 152
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
- A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
- B. REQ (Number)>RITM (Number)>TASK (Number)
- C. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
- D. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 153
Which one statement correctly describes Access Control rule evaluation?
- A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first
- B. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- C. Rules are evaluated from the general to the specific, so a table rule must be active to continue
- D. If more than one rule applies to a row, the older rule is evaluated first
Answer: C
NEW QUESTION # 154
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should add users to groups
- B. You should assign roles to users.
- C. You should assign roles to groups
- D. You should never assign roles to groups.
Answer: A,C
NEW QUESTION # 155
What component causes a flow to run after a record has been created or updated?
- A. Date-based trigger
- B. Application-based trigger
- C. Updated-date trigger
- D. On-change trigger
- E. Record-based trigger
Answer: E
Explanation:
A record-based trigger is a component that causes a flow to run after a record has been created or updated in a specified table1. It allows users to define conditions and actions for the flow based on the record's state and values1. For example, a record-based trigger can start a flow when a new incident is created or when an existing incident is updated with a certain priority1.
References
* Flow trigger types - Product Documentation: San Diego - ServiceNow1
NEW QUESTION # 156
Which one of the following statements describes the purpose of a Service Catalog workflow?
- A. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to
defined users or groups - B. A Service Catalog workflow generates three basic components: item variable types, tasks, and
notifications - C. Although a Service Catalog workflow cannot send notifications, the workflow drives complex
fulfillment processes - D. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
Answer: A
NEW QUESTION # 157
What is the best practice related to using the Default Update Set for moving customizations between instances?
- A. Submit Default update set to application repository
- B. Keep Default update set to maximum of 20 records, for troubleshooting purposes
- C. Merge Default update sets before moving between instances
- D. You should not use the Default Update sets for moving between instances
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/reference/defa
NEW QUESTION # 158
What are the components that make up a filer condition?
Choose 3 answers
- A. Operator
- B. Column
- C. Value
- D. Match Criteria
- E. Field
Answer: E
NEW QUESTION # 159
When designing a flow, how do you reference data from a record, in that flow?
- A. Use the condition builder to specify the desired values
- B. Add the table reference using the slush bucket
- C. Drag the table icon onto the flow definition
- D. Drag the data pill onto the flow definition
- E. Specify the source table on the data pill related list
Answer: D
Explanation:
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/citizen_developer/app_store_learnv2_flow
NEW QUESTION # 160
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
- A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
- B. REQ (Number)>RITM (Number)>TASK (Number)
- C. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
- D. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
Answer: B
NEW QUESTION # 161
What are the three key tables in an enterprise CMDB? Choose 3 answers.
- A. sn_emdb_ci
- B. omadb_rel_ci
- C. omdb_ci
- D. sn_emdb_bak
- E. emdb_bak
- F. sn_emdb
- G. Ey omdb
Answer: B,C,G
NEW QUESTION # 162
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