Free Feb-2023 UPDATED Cisco 500-443 Exam Questions & Answer
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NEW QUESTION 36
Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?
- A. dumplog rtr <options..>
- B. viewlogs rtr <options..>
- C. dumplog router <options..>
- D. showlogs rtr <options..>
Answer: A
NEW QUESTION 37
Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?
- A. user.ToExtVXML, user. app_media_lib, user.input_type
- B. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale
- C. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type
- D. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- E. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type
Answer: D
NEW QUESTION 38
Using queue at the edge with LLCAC, which two configurations In Cisco UCM are correct? (Choose two.)
- A. Create a UCM SIP Profile with Reroute Incoming Request based on Contact Header
- B. Set a SIP trunk towards each SIP Proxy for IP originated calls. This SIP trunk should use Location=Shadow.
- C. Configure SIP Profile to Reroute Incoming Request using Contact-Info Header with purpose=x-cisco-ortglP
- D. Configure SIP Profile to Reroute Incoming Request using Call-Info Header with purpose=x-cisco-origlP
- E. Set a SIP trunk towards each CVP Cal Server for IP originated calls. This SIP tank should use Location=Phantom
Answer: D
NEW QUESTION 39
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
- A. determines how many digits of the dialed number are significant
- B. agent ACD extension length
- C. external phone number CallerID
- D. which VXML gateway the call is placed in
Answer: D
NEW QUESTION 40
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)
- A. Cisco Unified Communications Manager unattended port setting
- B. Agent Desktop Ring No Answer time setting
- C. CVP transfer timeout timer setting
- D. Target Requery in an ICM script queue step
Answer: B,D
NEW QUESTION 41
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)
- A. Set mediafetchDelay.
- B. Set mediafetchDelay timeout.
- C. Set FetchAudioMinimum timeout.
- D. Set FetchAudioDelay timeout.
Answer: C,D
NEW QUESTION 42
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
- A. Send to originator is not enabled.
- B. Incorrect media file name.
- C. VRU PIM just got out of service.
- D. No network VRU is configured for the routing client.
- E. Primary VRU peripheral gateway is out of service.
Answer: C,D
NEW QUESTION 43
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
- B. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
- C. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
- D. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
Answer: D
NEW QUESTION 44
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)
- A. enables and disables skill groups for an outbound campaign
- B. transfers a call to IVR as a part of IVR campaign
- C. controls a percentage of agents to be used in a campaign skill group
- D. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls
- E. reserves agents for specific outbound campaign
Answer: A,C
NEW QUESTION 45
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
- A. ICM Organizational Unit
- B. ICM instance
- C. ICM agent users
- D. ICM User Group policy
- E. ICM Security policy
- F. ICM facility
Answer: A,B,F
NEW QUESTION 46
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)
- A. preconfigured domain name server and have set up forward and reverse DNS
- B. access to the Internet
- C. AWDB database configured and online
- D. HTTPS redirect disabled
- E. Cisco Finesse HTTPS redirect enabled
- F. access to a Network Time Protocol server
Answer: A,F
NEW QUESTION 47
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?
- A. signaling forward conditional sip info
- B. signaling forward unconditional sip info
- C. signaling sip forward unconditional
- D. signaling forward unconditional
- E. signaling forward conditional
Answer: D
NEW QUESTION 48
Which Cisco Finesse CLI command provides the license MAC address?
- A. show network status
- B. show net detail
- C. show status
- D. show network detail
- E. show net status
Answer: C
NEW QUESTION 49
Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?
- A. Windows Firewall, IPsec configuration, and gateway security
- B. network isolation, IPsec configuration, and Windows configuration
- C. VPN configuration, IPsec configuration, and NAT configuration
- D. Windows Firewall, network isolation, and SQL hardening
Answer: D
NEW QUESTION 50
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 100 ms, 3 heartbeats
- B. 400 ms, 3 heartbeats
- C. 100 ms, 5 heartbeats
- D. 400 ms, 5 heartbeats
- E. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
Answer: C
NEW QUESTION 51
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- B. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- C. dial peer configured for survey DN
- D. route pattern configured for survey DN
- E. dialed number configured for UCCE scripts
Answer: E
NEW QUESTION 52
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
- A. System Application Agent
- B. Cluster Manager
- C. Cisco Dirsync
- D. Cisco DB
- E. Cisco Tomcat
Answer: E
NEW QUESTION 53
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
- B. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
- C. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
- D. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
Answer: D
NEW QUESTION 54
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?
- A. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
- B. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
- C. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.
- D. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
Answer: A
NEW QUESTION 55
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
- A. bootstrap.tcl
- B. handoff.tcl
- C. bootstrap.vmxl
- D. ringtone.tcl
Answer: A
NEW QUESTION 56
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?
- A. RTTest
- B. Router Log Viewer
- C. Diagnostic Framework Portico
- D. Script Editor
Answer: B
NEW QUESTION 57
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)
- A. call variable and ECC variable layout
- B. ready and login reason codes
- C. workflows and workflow actions
- D. upload third-party gadgets
- E. connections to the CTI OS server and the Administration & Data server database
- F. wrap-up reasons and phonebooks
- G. cluster settings for VOS replication
- H. desktop layout and conference resources
Answer: A,C,F,G
NEW QUESTION 58
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. Phone IPv6 feature is enabled.
- B. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- C. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- D. MAC address of the phone not associated with PG user.
- E. Phone Join Across Lines feature is enabled.
Answer: E
NEW QUESTION 59
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
- B. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
- C. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
- D. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
- E. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
Answer: B,C
NEW QUESTION 60
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Updated 500-443 Dumps Questions For Cisco Exam: https://www.latestcram.com/500-443-exam-cram-questions.html
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