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Cisco 500-443 exam, also known as the Advanced Administration and Reporting of Contact Center Enterprise exam, is designed to test the knowledge and skills of IT professionals who work with Cisco contact center enterprise solutions. 500-443 exam is intended for those who are responsible for the planning, design, implementation, or maintenance of Cisco contact center enterprise solutions, and who need to demonstrate their expertise in these areas.
NEW QUESTION # 12
You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
- A. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
- B. Each side synchronized its data from the logger using SQL replication.
- C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
- D. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
Answer: D
NEW QUESTION # 13
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
- A. ringtone.tcl
- B. bootstrap.tcl
- C. bootstrap.vmxl
- D. handoff.tcl
Answer: B
NEW QUESTION # 14
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)
- A. Unified CM SIP trunk has RFC2833 DTMF signaling method.
- B. The mobile agents are using Finesse 9.1(1) as desktop
- C. Incorrect Mobile Agent codec configured in the PG setup
- D. Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.
- E. No MTP resources configured to handle DTMF method mismatch.
Answer: D,E
NEW QUESTION # 15
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)
- A. controls a percentage of agents to be used in a campaign skill group
- B. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls
- C. transfers a call to IVR as a part of IVR campaign
- D. enables and disables skill groups for an outbound campaign
- E. reserves agents for specific outbound campaign
Answer: A,D
NEW QUESTION # 16
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. dial peer configured for survey DN
- B. dialed number configured for UCCE scripts
- C. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- D. route pattern configured for survey DN
- E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
Answer: B
NEW QUESTION # 17
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?
- A. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
- B. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
- C. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
- D. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
Answer: C
NEW QUESTION # 18
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
- A. opc
- B. ccagent
- C. router
- D. mds
Answer: D
NEW QUESTION # 19
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
- A. agent device, network VRU, ringtone, survivability
- B. ICM dialed number, network VRU, ring back, error
- C. agent device, CUCM VRU, ringtone, survivability
- D. agent device, network VRU, ringtone, error
- E. ICM dialed number plan, network VRU, ringtone, error
Answer: D
NEW QUESTION # 20
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)
- A. Get Speech & Menu
- B. Play Media & Get Speech
- C. Menu & Play Media
- D. Menu & Get Digits
Answer: A,D
NEW QUESTION # 21
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
- B. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
- C. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
- D. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
Answer: C
NEW QUESTION # 22
Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?
- A. displayApp.bat
- B. status.bat
- C. getVersions.bat
- D. updateApp.bat
Answer: B
NEW QUESTION # 23
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. Courtesy Callback
- B. Emergency Contact Center closure
- C. recording a .wav file
- D. FTP a file
- E. agent greeting
- F. agent whisper
- G. IVR Outbound option
Answer: A,C,D
NEW QUESTION # 24
Which two actions are needed to enable VXML application detail reporting? (Choose two.)
- A. Enable reporting for CVP VXML Server as well as VXML Application detail.
- B. Set user.vxml_detail_rpt.rpt_Serv to value 1.
- C. Set user.vxml_detail_rpt.rpt_Serv to value 0.
- D. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
- E. Enable Report Data Exclusive Filtering.
Answer: A,D
NEW QUESTION # 25
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
- A. System Application Agent
- B. Cluster Manager
- C. Cisco DB
- D. Cisco Dirsync
- E. Cisco Tomcat
Answer: E
NEW QUESTION # 26
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)
- A. Percent Allocation
- B. Call Type
- C. Skill Group
- D. Precision Queue
Answer: B,D
NEW QUESTION # 27
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. Any number of callbacks are allowed.
- B. Courtesy Callbacks start when "0" calls are in the queue.
- C. No Courtesy Callbacks are allowed.
- D. Callbacks have been temporarily suspended for dialed number.
Answer: A
NEW QUESTION # 28
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
- B. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
- C. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
- D. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
Answer: C
NEW QUESTION # 29
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
- A. Configure default labels for each dialed number using the Configuration Manager.
- B. Test your scripts to ensure that all routing logic is correct.
- C. Configure default labels for each skill group using the Configuration Manager.
- D. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
- E. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
- F. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
Answer: A,E,F
NEW QUESTION # 30
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
- A. reserved ports
- B. ready ports
- C. customer instance name
- D. telephony port status
- E. configured ports
Answer: B
NEW QUESTION # 31
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Cisco 500-443 exam covers a wide range of topics related to contact center enterprise solutions, including call routing, reporting and analytics, workforce management, and advanced administration. Candidates must demonstrate their knowledge of Cisco Unified Contact Center Enterprise (UCCE) components, such as the Unified ICM, Cisco Finesse, and Cisco Unified Intelligence Center. They must also have a strong understanding of call routing strategies, including basic and advanced scripting techniques.
To prepare for the Cisco 500-443 exam, candidates can take advantage of various study resources, including training courses, practice exams, and exam guides. Cisco offers a range of training courses that cover the topics included in the exam, and candidates can also access practice exams to test their knowledge and identify areas that need improvement.
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