2021 Realistic Verified Free SAP C_C4H520_02 Exam Questions
C_C4H520_02 Real Exam Questions and Answers FREE
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
NEW QUESTION 56
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By helping Employees learn more about next generation technologies
- B. By adopting your workforce to accommodate for workers shifting perspectives
- C. By giving service technicians the ability to register for upcoming certifications
- D. By giving service technicians the ability to schedule the additional training
Answer: D
NEW QUESTION 57
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Business Partner
- B. Priority
- C. Contact
- D. Equipment
Answer: A
NEW QUESTION 58
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Activity
- B. Service Contract
- C. Time Slots
- D. Service Call
Answer: C
NEW QUESTION 59
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check and approve partner documents
- B. Check skills and certifications
- C. Accept service calls
- D. Plan service calls
- E. Review partner details
Answer: A,B,E
NEW QUESTION 60
As an Administrator, you can maintain Settings at different levels. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
- A. You apply Company level settings to aspecific database
- B. You apply account level settings to a specific database
- C. You apply Company level settings to all databases
- D. You apply account level settings to All databases
Answer: A,D
NEW QUESTION 61
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Branding
- B. Moment-sets
- C. QR Codes
- D. Workflow assignments
Answer: C
NEW QUESTION 62
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Monitor the Execution Stage
- B. Record the Progress of the Incident
- C. Scan a QR Code
- D. Assign parts to the incident
- E. Record the incident via the website
Answer: A,C,E
NEW QUESTION 63
What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.
- A. You can use it to Pick PNG Files
- B. You can link picker and attachment elements together
- C. You can use it to select an object from a list
- D. You can link two picker elements together
Answer: C,D
NEW QUESTION 64
What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.
- A. Delete
- B. Update
- C. Read
- D. Create
Answer: B,C
NEW QUESTION 65
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Expenses page
- B. Create a follow up activity from the Smart form page
- C. Create a follow up activity from the Efforts page
- D. Create a follow up activity from within the Service call.
Answer: D
NEW QUESTION 66
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a UDF
- C. Use a business rule
Answer: A
NEW QUESTION 67
Which features are available in Smartform Designer? Note: There are 3 correct answers to this question.
- A. Create Custom Elements
- B. Import translations
- C. Copy Template
- D. Design New Icons
- E. Preview Report
Answer: B,C,E
NEW QUESTION 68
You want to create a new Smartform, which fields would you define? Choose the correct answer.
- A. Name, Description, Category, Labels
- B. Description, Revision, Type, Tag
- C. Description, Category, Revision, Tag
- D. Name, Description, Revision, Type
Answer: A
NEW QUESTION 69
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to record a problem for a customer
- B. When you need to send an Engineer to the customer
- C. When you need to set up a meeting with a customer
- D. When you need to plan an Appointment at the Customer
Answer: A,B
NEW QUESTION 70
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Work
- B. Travel
- C. Open
- D. Accepted
Answer: C
NEW QUESTION 71
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Release
- B. Delete
- C. Review
- D. Close
- E. Approve
Answer: B,C,E
NEW QUESTION 72
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Subsidiaries
- C. Dispatchers
- D. Managers
- E. Freelancers
Answer: A,B,E
NEW QUESTION 73
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field service management company
- B. SAP Field Service management Account Service
- C. SAP Field Service Management Crowd Service
- D. SAP Field service management Customer Self-Service
Answer: C
NEW QUESTION 74
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question.
- A. Is used to book material in advance for a technician
- B. Reserve parts for service call reporting
- C. Organization of parts for a particular activity and reservation of stock
- D. Enabling stock integration with ERP for standalone scenarios
Answer: A,C
NEW QUESTION 75
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the HomePage
- B. Click on navigation icon within the service call
- C. Click on navigation icon within the Activity
- D. Click on navigation icon within the Equipment
Answer: C
NEW QUESTION 76
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