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Reference: https://support.apple.com/en-us/HT205737
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What is the duration of the SVC-16A Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 70
- Passing Score: 80
- Length of Examination: 2 hours
Apple SVC-16A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ESD Precautions | 20% | - Electrostatic discharge principles - Proper grounding and protection - ESD-safe work environment |
| Basic Troubleshooting | 20% | - Networking and connectivity basics - Hardware and software issue identification - Systematic troubleshooting methodology - iOS, iPadOS, and macOS fundamentals |
| Service and Documentation | 20% | - Parts management and warranty policies - Proper documentation and reporting - Using Apple service manuals and resources |
| Customer Experience | 20% | - Understanding customer expectations - Service process and support workflow - Communication and professional conduct |
| Safety | 20% | - Tool and equipment safety - Battery handling and safety guidelines - Electrical and mechanical safety |








