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IIC C131 Exam Syllabus Topics:

IIC Advanced Skills for the Insurance Broker and Agent Sample Questions:

Question 1

How can a broker without binding or settlement authority assist a client who has suffered a loss and is making an insurance claim?

A. Direct the insurance adjuster in carrying out the investigation of the loss
B. Suggest the client assemble receipts and other documents to prove the loss
C. Verify if the client has coverage for the loss and then pay the claim
D. Determine the amount of the claim payment

Question 2

A broker recommends that their commercial client repair the sprinkler system in their factory. Which risk management technique does the broker's suggestion fall under?

A. Avoidance
B. Risk transfer
C. Diversification
D. Risk reduction

Question 3

A broker is reviewing a quote against a submission for a client. The client owns several older rental housing units. Underwriting has agreed to the submission, with a roof exclusion on the older buildings. The client is happy with the premium cost, but not the exclusion. What should the broker do next?

A. Counsel the client to take the offer as is, since they like the price
B. Suggest the client replace the roofs in exchange for removal of the exclusion
C. Debate the underwriting department to prove the roofs are in good condition
D. Recommend the client find insurance elsewhere

Question 4

Charlotte, a broker, is meeting a potential client in person, and hopes to close the new business account. The potential client is a contractor, a line of work which Charlotte also has past experience in.
a) Explain how Charlotte can present herself professionally in the meeting to establish credibility with the client.
b) Explain the value of establishing credibility with the client and the value Charlotte brings to the interaction.

Question 5

A building contractor has been hired to perform renovations and additions to a run-down office building. The contractor is aware of the typical exposures that can arise from this operation and has adequate insurance in place, but needs to hire additional staff. He contacts his broker Andrew to discuss the benefit of having risk management measures in place during the contractor's employee selection process. Briefly describe the advice Andrew would provide.

Solutions: