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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) 実行される特定のプロセス
B) サービスの場所
C) インフラストラクチャのサイズ
D) スタッフ数

2. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 構成アイテム
B) 導入されたインフラストラクチャ
C) 開発されたアプリケーション
D) サービス

3. ISO/IEC 20000 の目的は何ですか?

A) 統合プロセスアプローチの採用を促進する
B) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
C) IT ガバナンスの導入を促進するため
D) IT サービス管理に関するベスト プラクティス ガイダンスを提供する

4. サービス品質を定義するものは何ですか?

A) プロバイダーと顧客が事前に評価できる一連のアクティビティ
B) 99.999% の継続的な可用性レベルの達成
C) コスト効率の高いサービスの提供
D) 明示された顧客の要件と期待を満たす

5. ITサービスマネジメントの定義は何ですか?

A) ベスト プラクティスに基づいてサービスを提供するための要件
B) サービスを運用するためのベスト プラクティス ガイダンス
C) 1 人以上の顧客にサービスを提供する組織
D) 顧客に価値を提供する専門的な組織能力

Solutions: