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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Delivery Processes | - Information Security Management - Capacity Management - Service Level Management - Availability Management - IT Service Continuity Management |
| Relationship Processes | - Supplier Management - Business Relationship Management |
| Plan-Do-Check-Act (PDCA) Cycle | |
| ISO/IEC 20000 Standard Overview | |
| IT Service Management Concepts | |
| Resolution Processes | - Problem Management - Incident Management |
| Service Management System (SMS) | |
| Control Processes | - Configuration Management - Change Management |
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