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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
B) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
C) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
D) 文書は監査の目的で少なくとも 5 年間保存する必要があります。

2. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) リリース管理
B) セキュリティ管理
C) サービスデスク
D) 変更管理

3. 組織の成熟度の評価には何を使用しますか?

A) MOF
B) CMMI@
C) ITIL@
D) CobIT

4. セキュリティ管理プロセスの目的は何ですか?

A) あらゆるサービス活動において情報セキュリティを効果的に管理すること
B) IT スタッフの情報セキュリティを効果的に管理するため
C) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
D) 重要なサービスのみの情報セキュリティを効果的に管理するため

5. サービスの改善を計画する際に考慮すべき重要なベスト プラクティスは何ですか?

A) 客観性を維持するために、独立したプロジェクト マネージャーによって進捗状況を注意深く監視する必要があります。
B) サービス向上の進捗状況は、運営委員会で少なくとも毎週議論されるべきです。
C) サービス改善の目標は測定可能であり、ビジネス目標に関連付けられており、計画に文書化されている必要があります。
D) サービス改善の目標は、目標に到達するまで変更すべきではありません。変更しないと一貫性が維持されません。

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