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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. What is a benefit of a health model?

A) It provides a list of prioritized monitoring objectives
B) It suggests actions to minimize negative impact of an event
C) It defines how events messages are processed and evaluated
D) It allows to monitor services from the user experience perspective

2. Which capability level is MOST focused on continual improvement?

A) Level 3
B) Level 4
C) Level 5
D) Level 2

3. Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

A) Detected events are interpreted and acted upon, where relevant
B) The monitoring data is available when needed and meets the user requirements
C) The responsibility for the approach to monitoring and event management is clearly defined
D) The quality of monitoring data is measured and reported

4. Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

A) It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.
B) It is not important to ensure third parties' adherence to organization's policies.
C) It is not important to integrate third parties into incident Information exchange workflows.
D) It is important to ensure that third parties adhere to the Incident management policies established by their customers.

5. A service management team has understood the benefits of value streams and has already mapped the current incident management value stream. What should be the NEXT step for the service management team to take?

A) Adjust the incident management value stream to best practice
B) Start eliminating work not connected to the incident management value stream
C) Analyse the value stream map to identify waste
D) Proceed with major changes to the incident management value stream

Solutions: