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The ITIL-SOA certification program is ideal for individuals who are involved in IT service management, including IT managers, service owners, service desk managers, IT consultants, and service designers. ITIL Intermediate Module - Service Offerings and Agreements certification program helps professionals develop the skills required to manage service offerings and agreements efficiently. It also provides a comprehensive understanding of the ITIL framework, enabling individuals to improve the overall IT service management process.
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Peoplecert ITIL-SOA (ITIL Intermediate Module - Service Offerings and Agreements) certification exam is designed to equip IT professionals with the knowledge and skills required to manage service offerings and agreements effectively. It is an intermediate-level module in the IT Infrastructure Library (ITIL) framework, a globally recognized set of best practices for IT service management.
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Peoplecert ITIL-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Demand Management | 10% | - Interface with capacity management - Influencing and managing demand - Patterns of business activity |
| Topic 2: Service Catalog Management | 12% | - Business vs technical views - Production and maintenance of service catalog - Objectives and scope |
| Topic 3: Supplier Management | 15% | - Supplier lifecycle and contract management - Supplier performance evaluation - Objectives and scope |
| Topic 4: Roles, Technology, and Implementation | 5% | - Challenges, risks, and critical success factors - Key roles and responsibilities - Tools and supporting technology |
| Topic 5: Financial Management for IT Services | 15% | - Cost models and ROI - Budgeting, accounting, and charging - Value demonstration |
| Topic 6: Service Portfolio Management | 15% | - Relationship with other processes - Portfolio management processes - Objectives, scope, and activities |
| Topic 7: Introduction to Service Offerings and Agreements | 10% | - Purpose, goals, and scope of SOA - Value to the business - Links to ITIL service lifecycle |
| Topic 8: Service Level Management | 18% | - Monitoring and reporting - Review and improvement - SLA, OLA, and UC structure |
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