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Salesforce Certified Education Cloud Consultant Sample Questions:

1. The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.
Which solution should the consultant recommend?

A) Extended Mail Merge
B) Salesforce reports
C) A third-party app
D) Salesforce Files

2. A consultant for university has built customizations in a sandbox environment that is a different version from the production org.
What should the consultant do first to avoid any issues?

A) Package the customizations, refresh the sandbox and reinstall the customization.
B) Manually update the production org by installing the release update from Github.
C) Submit a case to Salesforce Support to update the production org.
D) Deploy the customizations into the production org via change sets.

3. Which best practice should a consultant recommend to promote utilization of Salesforce in an Education Cloud deployment?

A) Use Chatter to publicly recognize early adopters.
B) Send a sponsor engagement communication.
C) Enable Salesforce Celebration in Path.
D) Create a Slack group on the day of deployment.

4. What is the correct order of operations to ensure customer success in an Education Cloud implementation?

A) Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans, Generate Solution Design, Build Solution & Test, Deploy
B) Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy,
C) Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans, Build Solution & Test, Generate Solution Design, Deploy.
D) Document Current State, Conduct Discovery Workshops, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy.

5. A system admin plans to load data into Salesforce in the following order. Team, Course, Course offering, and Account.
What should the consultant discuss with the system admin?

A) There is a risk of account data skew.
B) There is a risk of lookup data skew.
C) Account is a required field for Team.

Solutions: