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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A manager overseeing a renovation project would like to ensure the project meets the overall needs and objectives for which it is being designed. Who is the MOST important member of the design team?

A) Unit medical director
B) Patient family advisor
C) Project manager
D) Chief financial officer

2. Which of the following actions BEST contributes to establishing a systematic approach to both operational performance and behavioral improvement for healthcare organizations?

A) Monitoring social media for feedback and improvement opportunities
B) Ensuring a broad range of voices across the organization are involved
C) Integrating a patient/family representative into the improvement team
D) Engaging the community in providing improvement feedback

3. A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients' care. In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?

A) Leadership rounding
B) Whiteboard use
C) Hourly rounding
D) Bedside shift report

4. Which communication framework is BEST utilized to frame crucial conversations between care team members?

A) REDE
B) LAST
C) SBAR
D) ADKAR

5. Some important topics to consider in building effective cultural competence learning opportunities include all of the following EXCEPT:

A) Effective cross-cultural communication.
B) Supervising a multicultural workforce.
C) Working effectively in diverse teams.
D) Full knowledge of cultural practices and beliefs.

Solutions: