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SAP C-C4H520-02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workforce Management | >12% | - Create and assign service calls - Features of workforce management |
| Topic 2: Analytics and Reports | 8% - 12% | - Using reports for business purposes - Accessing analytic reports in SAP FSM |
| Topic 3: Mobile SAP Field Service Management Application | >12% | - Accept, execute and close service calls - Features of mobile FSM application |
| Topic 4: Smartforms | >12% | - Locating and creating Smartform templates - Features of Smartforms module |
| Topic 5: SAP Field Service Management and SAP Service Cloud | <8% | - Basic functionalities - Position within SAP Service Cloud ecosystem |
| Topic 6: Crowd Workforce | <8% | - Benefits for SAP Field Service Management - Concept of crowd service |
| Topic 7: Customer Self Services via Core Now | <8% | - Consumer self-service process - End-to-end service call generation |
| Topic 8: Master Data Management | 8% - 12% | - Components of master data management - Data model usage in SAP FSM |
| Topic 9: Administration: Permissions and Configurations | 8% - 12% | - Company settings and system administration - Business rules and permission settings |
| Topic 10: Integrations | <8% | - Integration concepts with other SAP products - End-to-end process flow |
| Topic 11: Business Rules | <8% | - Advantages of business rules - Application in different scenarios |
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