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Nortel 920-163 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Upgrades & Licensing | 10% | - Version upgrades and patches - Compatibility checks - License management and validation |
| System Architecture & Overview | 20% | - Integration with CS1000 and Meridian systems - Server and client architecture - Contact Center Manager Rls.6.0 components |
| Administration & Operation | 25% | - Call routing and skill group configuration - System backup and restore procedures - Real-time monitoring and reporting - User and agent management |
| Installation & Configuration | 25% | - Database configuration - Client software deployment - Server installation and setup - Network and security settings |
| Maintenance & Troubleshooting | 20% | - Performance tuning and optimization - Service and process recovery - Common hardware and software issues - Log analysis and error diagnosis |
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