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Nortel 920-167 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center RIS 6.0 Architecture | - Call flow and routing fundamentals - System components and architecture overview |
| Topic 2: Troubleshooting and Maintenance | - Diagnosing application issues - Performance monitoring and optimization |
| Topic 3: Configuration and Administration | - System configuration procedures - User and service management |
| Topic 4: Application Development | - Scripting and customization in RIS environment - Integration with contact center services |
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