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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Routing & Management | 25% | - Vector commands and scripting - Vector Directory Numbers (VDNs) - Skill-based routing - Agent configuration and login |
| Administration & Reporting | 15% | - Backup and restore procedures - Real-time monitoring - System administration tools - Historical reporting and statistics |
| Installation & Configuration | 25% | - Server installation and setup - License management - Integration with Meridian 1/CS1000 - Database configuration |
| Maintenance & Troubleshooting | 15% | - System logs and alarms - Common issues and resolution - Upgrades and patches - Performance tuning |
| System Overview & Architecture | 20% | - Hardware and software requirements - Symposium Express Call Center 4.2 components - System architecture and server roles |
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