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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?

A) number of call and ECC variables
B) number of agents
C) busy hour call attempts
D) percentage of calls queued

2. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
B) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
C) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
D) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.

3. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of call and ECC variables
B) number of skill groups per agent
C) number of agents
D) busy hour call attempts
E) number of call types

4. The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?

A) event-based routing
B) service control routing
C) post-routing
D) pre-routing
E) translation routing

5. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Cisco Unified Communications Manager Silent Monitoring
B) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring
C) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
D) Cisco Remote Silent Monitoring (RSM) Service Monitoring

Solutions: