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Cisco 642-242 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco Unified Contact Center Enterprise Architecture | - Call flow and high-level design - UCCE system components and architecture
|
| Topic 2: Troubleshooting | - Call flow debugging - Common deployment issues |
| Topic 3: Scripting and Call Control | - Routing scripts design
|
| Topic 4: Installation and Deployment | - UCCE software installation
|
| Topic 5: Configuration and Implementation | - Call routing configuration
|
| Topic 6: Administration and Maintenance | - System monitoring and reporting - User and agent management |
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