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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7930
B) 6921
C) 9951
D) 7920
E) 7970

2. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) records and stores voice calls for quality purposes
B) provides routing and queuing instructions for contacts
C) plays music on hold and in queue for callers
D) terminates media streams for agents and callers

3. Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

A) Call Type tables
B) Skill Group tables
C) Route Call Detail table
D) Call Termination Detail table

4. A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A) 10,000
B) 15,000
C) 24,750
D) 22,500
E) 30,000

5. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

A) in the campaign manager on the Logger A server
B) in the dialer process on the Peripheral Gateway
C) in the Cisco Voice Gateway by using digital signal processing (DSP) resources
D) in the Media Routing Peripheral Gateway for the dialer

Solutions: