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IBM 000-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

Question 1

A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A. Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.
B. Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.
C. Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.
D. Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.

Question 2

Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A. determine the source of business data in the process.
B. reward participants for superior performance in the process.
C. notify stakeholders when a threshold is violated.
D. measure the operations within a process.

Question 3

One week prior to the start of Iteration 5, which is planned for a two weeks duration, the BPM Program Manager has asked developers to review the proposed user stories assigned to the iteration, define implementation tasks and provide estimates in hours. During the commitment meeting prior to iteration start, one of the user stories has a single implementation task with an estimate of 80 hours. What should the BPM Program Manager recommend?

A. Pad the task with 20% more hours because developers typically under-estimate their required effort.
B. Break down the implementation work into tasks that can be described in 8 hours or less.
C. Break down the user story into child stories because it is an epic.
D. Cancel the user story and move it to a future iteration because 80 hours too large to fit into a two-week iteration with confidence.

Question 4

A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A. Scoreboards
B. A report
C. Key Performance Indicators (KPIs)
D. Service Level Agreements (SLAs)

Solutions: