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IBM C2180-188 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Monitoring and Optimization | - Performance monitoring - Process improvement techniques |
| Process Design and Modeling | - Business process optimization concepts - Process modeling using Lombardi tools |
| Governance and Administration | - User roles and access control - Process governance and monitoring |
| BPM Fundamentals and Concepts | - Business Process Management lifecycle - Lombardi Teamworks architecture overview |
| Implementation and Configuration | - Environment setup and deployment - Integration with enterprise systems |
IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
Question 1
A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?
A. Scoreboards
B. A report
C. Key Performance Indicators (KPIs)
D. Service Level Agreements (SLAs)
Question 2
In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?
A. Find the best time in the development effort when resources are available to insert the business requirement implementation.
B. Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
C. Explain to the executive sponsor that the requirement will be implemented in the next iteration.
D. Validate user story with process owner and schedule for a later iteration.
Question 3
After completing the initial process discovery and documentation work, the process definition and user story documentation needs to be reviewed to ensure that appropriate emphasis has been placed on process improvement and on identification and definition of appropriate process metrics. With whom does the program manager and process owner conduct this review?
A. BPM Architect
B. BPM Developer
C. BPM Administrator
D. BPM Analyst
Question 4
The BPM Program Manager revises the project plan after Playback 0. The team has completed further analysis and definition of user stories with point estimates that were validated by both BPM Solution Architect and the user story owners. What is an appropriate level of confidence in the accuracy of this revised estimate at this stage in the project life cycle?
A. 40% or less
B. 60% - 80%
C. 80% or more
D. 55% - 65%
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: B |
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