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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?

A) Field Service
B) Service Goud
C) Scheduler

2. A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

A) Analyze the feature feasibility and let technology drive future designs.
B) Test for desirability and refine ideas based on feasibility
C) Survey users and prioritize building their most desired features.

3. A strategy designer at Cloud Kicks (CK) has crafted a vision for a sustainable future digital commerce strategy, with an emphasis on efficiency for both users and business logistics.
As they design and develop CK*s new mobile app, how should the designer ensure alignment to the vision?

A) Establish KPIs and instill checkpoints in the product development process.
B) Research design patterns applicable to digital commerce and business logistics.
C) Design a usability testing recruit plan that leans heavily on environmentalists.

4. Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?

A) Align the vision to current industry trends.
B) Realize the vision must be driven by business goals.
C) Continuously align business goals to the vision.

5. A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

A) Ask each team member to create insights based on their expertise and support with collected quotes.
B) Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
C) As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.

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