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Microsoft MS-220 (Troubleshooting Microsoft Exchange Online) Certification Exam is an ideal certification for IT professionals who wish to validate their skills and knowledge in troubleshooting Exchange Online issues. Troubleshooting Microsoft Exchange Online certification provides recognition for the candidate's expertise in resolving complex issues related to Exchange Online. The MS-220 exam is a performance-based exam that measures the candidate's ability to diagnose and resolve issues related to mail flow, client access, and mailbox issues.
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Microsoft MS-220 exam covers a wide range of topics related to troubleshooting Exchange Online. MS-220 exam tests the candidate's knowledge in managing, configuring, and troubleshooting Exchange Online connectivity, mail flow, and security-related issues. It also measures the candidate's ability to troubleshoot client connectivity, mobile device connectivity, and Exchange Online Archiving issues.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot mail client issues | 20-25% | - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality - Fix mobile device and ActiveSync problems - Resolve Outlook connectivity and profile issues |
| Troubleshoot hybrid and migration issues | 10-15% | - Address coexistence and free/busy sharing problems - Troubleshoot mailbox migration batches and failures - Fix directory synchronization issues - Resolve hybrid configuration wizard and connectivity problems |
| Troubleshoot mail flow issues | 20-25% | - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results - Resolve send/receive failures, delays, and NDRs - Address issues with attachments and Defender for Office 365 |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Manage mailbox and recipient configuration - Fix mailbox database and quota issues - Resolve permissions and access control problems - Troubleshoot email address policies and accepted domains |
| Troubleshoot compliance and retention issues | 25-30% | - Resolve eDiscovery and content search problems - Address data loss prevention (DLP) issues - Manage retention policies and retention labels - Troubleshoot in-place holds and litigation holds |








