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Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
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The following will be discussed in Genesys GEO-807 exam dumps:
- WireShark Analyzer
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- DID/DNIS Routing
- Site Information
- Interaction Center Security Methods
- DHCP
- IC System Manager
- DNS Server
- IC Licensing Overview
- Gateways Overview
- Configuring IC Switchover Process
- Interactive Update Provider Overview
- SIP Station Configuration
- Running Setup Assistant
- Using Interactive Update Client
- Configure Line Groups
- IC Survey File
- TroubleShooting
- Dial Plan
- Configure SIP addresses
- Reporting Tables
- Understanding Lines and Groups
- New License Generation
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- SIP Line Configuration
- SIP Proxy
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- Interaction Center Platform Overview
- Configure Regionalization
- Interaction Center Architecture
- Configure Interaction Media Server
- Database Server
- Codecs
- Log Retrieval Assistant
- Log Viewer
- License Management and Allocation
- Installing IC and Interaction Media Server
- Directory Server
Genesys GE0-807 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation & Configuration | 25% | - Software/hardware requirements - Integration with Genesys Media Server - Basic configuration and parameter settings - SIP Server installation and licensing |
| Integration & Interoperability | 15% | - Protocol translation and interworking - Media control and signaling management - Connection to third-party SIP endpoints - Integration with Genesys Framework |
| SIP Server Overview & Architecture | 25% | - Deployment models and high availability - Scalability and redundancy design - SIP Server components and modules - SIP protocol fundamentals and call flows |
| Monitoring & Troubleshooting | 15% | - Log analysis and problem diagnosis - Monitoring tools and metrics - Fault recovery and maintenance procedures - Common signaling and media issues |
| Routing & Call Processing | 20% | - Inbound/outbound call handling - Call classification and control - ACD queues and routing points - SIP routing logic and strategies |








