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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Diagnostics | - Hardware and system diagnostics
|
| Topic 2: Maintenance and Repair Procedures | - Preventive maintenance and servicing
|
| Topic 3: Networking and Peripheral Support | - Basic connectivity and device integration
|
| Topic 4: Installation and Configuration | - System setup and operating system installation
|
| Topic 5: HP Personal Computing Hardware Fundamentals | - Desktop, workstation, and notebook hardware components
|
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
What can you do to optimize communication over a wireless LAN?
- A. Shut-down unused computers to open additional bandwidth for the troubled computers.
- B. Use HP Wireless Assistant (HPWA) to boost the connection to the wireless adapter.
- C. Configure the wireless router for dual band 802.11n communication
- D. Place the antennas facing away from the user and free of obstructions.
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How do you protect yourself from electrical shock when servicing HP notebooks?
- A. Unplug the computer, remove the battery, and allow the computer to stand for a few minutes before accessing internal components.
- B. Unplug the computer, remove the battery, and touch a screwdriver to the battery connection contacts to remove residual power in the device.
- C. Remove the battery, but do not unplug the computer because the power supply provides a grounded connection when you replace parts.
- D. Unplug the computer, but do not remove the battery because the battery provides the computer with a grounded connection when you replace parts
What is the correct way to clear the CMOS memory on an HP notebook?
- A. Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
- B. Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
- C. Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.
- D. Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
What are the supported operating systems for HP Support Assistant?
- A. Windows Vista, Windows 7, and Windows 8
- B. Windows Vista, Windows 7, and Linux
- C. Windows 7, Windows 8, and Linux
- D. Windows XP, Windows Vista, and Windows 7
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How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)
- A. Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
- B. Replace the system board, or escalate to HP Support.
- C. Flash the BIOS to upgrade it to the latest version. This also resets the system password.
- D. Follow the steps to clear the CMOS password. This also resets the system password.
- E. Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
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