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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
B) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
D) Integrations, services, and assets, as well as the leveraging of open standards.

2. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Core Platform Objections
B) Competitive Price Objections
C) Category Objections
D) Budget Objections
E) Integration Objections

3. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D) Avaya always comes in with the lowest price tag for all their contact center solutions.
E) Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.

4. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) IP500v1 Chassis
B) Medium Linux servers, DL120G and R210
C) IP500v2 Chassis
D) Large Linux server, DL360G and R620

5. Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?

A) No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
B) No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
C) Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.

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