SAP C_TCRM20_60 dumps - in .pdf

C_TCRM20_60 pdf
  • Exam Code: C_TCRM20_60
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Updated: Sep 06, 2026
  • Q & A: 100 Questions and Answers
  • PDF Price: $888.00
  • Free Demo

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  • Exam Code: C_TCRM20_60
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Updated: Sep 06, 2026
  • Q & A: 100 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $1776.00  $908.00

SAP C_TCRM20_60 dumps - Testing Engine

C_TCRM20_60 Testing Engine
  • Exam Code: C_TCRM20_60
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Updated: Sep 06, 2026
  • Q & A: 100 Questions and Answers
  • Software Price: $888.00
  • Testing Engine

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SAP C_TCRM20_60 Exam Syllabus Topics:

SectionWeightObjectives
Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Complaints and returns
  • 3. Service requests
  • 4. Service orders
Organizational Model and Master Data8-12%- Master Data Management
  • 1. Business partners
  • 2. Organizational model
  • 3. Products
  • 4. Installed base and relationships
Activities and Business Transactions8-12%- Transaction Processing
  • 1. Business transaction framework
  • 2. Status management
  • 3. Activity management
  • 4. Document flow
Interaction Center8-12%- Customer Interaction Processing
  • 1. Agent functions
  • 2. Interaction records
  • 3. Business activity management
  • 4. Communication channels
Middleware and Integration12-16%- Data Exchange
  • 1. Initial load and synchronization
  • 2. ERP integration
  • 3. Mobile and external integration concepts
  • 4. CRM Middleware fundamentals
Pricing and Billing Integration8-12%- Pricing Concepts
  • 1. Conditions
  • 2. Pricing procedures
  • 3. Billing integration
  • 4. ERP integration
Sales Process12-16%- Sales Management
  • 1. Quotations
  • 2. Activities and follow-up documents
  • 3. Sales opportunities
  • 4. Sales orders
Marketing Fundamentals8-12%- Marketing Processes
  • 1. Campaign management
  • 2. Business partners in marketing
  • 3. Marketing planning
  • 4. Target groups
CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. CRM business scenarios
  • 2. SAP CRM architecture
  • 3. Master data concepts
  • 4. CRM user interface and navigation

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