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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture Design | 18% | - Design multi-cloud solution architecture - Illustrate interactions between Salesforce clouds and third-party systems - Address security, compliance, and data residency requirements |
| Topic 2: Integration Strategy | 23% | - Evaluate tools, middleware, and custom development needs - Select integration patterns and APIs - Design secure, scalable, and high-performance integrations |
| Topic 3: Data Models and Management | 25% | - Manage data quality, migration, and lifecycle - Define data models and relationships across systems - Plan data integration, synchronization, and governance |
| Topic 4: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirements gathering - Define success criteria and implementation roadmap - Validate architecture, systems of record, and risks |
| Topic 5: Functional Capabilities and Business Value | 7% | - Recommend suitable Salesforce products for business processes - Map customer journeys to B2C solutions - Evaluate product features and business outcomes |
Salesforce Certified B2C Solution Architect Sample Questions:
Question 1
An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?
A. Avoid using the Lead object by creating Contacts with different Record Types for prospects.
B. Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
C. Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
D. Delete the Marketing Cloud Contact associated with the Lead object after conversion.
Question 2
A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers
A. Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit
B. Use Marketing Cloud business units as testing environments
C. Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
D. Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud
Question 3
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers
A. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
B. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
C. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
D. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
Question 4
As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7
A. Reduce the overall timeline by removing most non-functional requirements around reliability and performance.
B. Build and test the functionality across all clouds at once and deploy to production at the end of the three years.
C. Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
D. A multi-phased approach with functionality across all clouds delivered to production in each phase.
Question 5
Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers
A. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
B. Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
C. Implement a client-side API callout in B2C Commerce for each of the required emails.
D. Implement a server-side API callout in B2C Commerce for each of the required emails.
E. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,D | Question 3 Answer: C,D | Question 4 Answer: D | Question 5 Answer: A,D,E |








