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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Configuration | - Network troubleshooting and diagnostics - Network setup and connectivity |
| Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
| System Troubleshooting and Maintenance | - System diagnostics and repair tools - Performance optimization and maintenance tasks |
| Applications and Processes | - Application installation, management, and troubleshooting - Process monitoring and activity management |
| User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
| Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
Apple OS X Support Essentials 10.9 Sample Questions:
1. Which of these is a recovery key storage location that FileVault 2 offers when you enable it?
A) The System Keychain
B) An Apple server
C) The OS X Recovery partition
D) Your iCloud account
2. What's the locked file flag?
A) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
B) The system keeps applications from interfering with one another by segregating their memory usage using protected memory. Mac computers with 64-bit-capable processors allow processes to run in 64-bit mode, which allows them to individually access more than 4 GB of memory.
C) The locked file flag prevents anyone, including the item's owner, from editing an item. Only the item's owner can unlock the item to then allow modification.
D) The OS X built-in firewall inspects each incoming networkconnection to determine if it's allowed. Connections areallowed or denied on a per-application basis.
3. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?
A) Create a managed account with Parental Controls.
B) Create a Guest account.
C) Create a Sharing Only account.
D) Enable the Guest account for login.
4. What can you enable to locate a lost Mac system?
A) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
B) The master password is used to reset local account passwords.
C) iCloud Find My Mac allows you to remotely locate a lost Mac system. You enable this feature in iCloud preferences. To locate a lost Mac system, you can use the iCloud website or the Find My iPhone app on an iOS device.
D) To automatically connect a file share when the user logs in to the system, drag the share from the Finder to the user's login items in Users & Groups preferences. Or you can drag the share to the right side of the user's Dock, and it will automatically connect when the user clicks the share's icon in the Dock.
5. Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?
A) The bus can host at least 64 peripherals.
B) An Intel-based Mac can start up from a drive on this bus.
C) The bus can operate at speeds of at least 4 Gbps.
D) An Intel-based Mac can start up into target disk mode using this bus.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A,B,D | Question # 4 Answer: C | Question # 5 Answer: B |








