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Oracle 1Z0-1064-20 Certification Exam is an essential certification for professionals who are responsible for implementing and maintaining Oracle B2B Service solutions. It validates the candidate's skills in implementing Oracle B2B Service solutions and measures their knowledge of key implementation concepts. Passing this certification exam can help professionals advance their careers and demonstrate their expertise in Oracle B2B Service implementation.
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Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20
Oracle B2B Service 2020 Implementation Essentials exam is intended for individuals who work with Oracle B2B Service and have experience implementing and managing the solution. Candidates should have a strong understanding of Oracle B2B Service functionality and be able to configure and manage the solution to meet business requirements. 1Z0-1064-20 exam is ideal for professionals who want to further their career in the Oracle B2B Service space.
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Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 22% | - Configure media toolbar and pages - Describe DCS components and themes - Deploy and customize DCS applications |
| Service Request Management | 22% | - Set up assignment rules and mappings - Manage SR processing and searches - Configure SR categories and statuses |
| Engagement Cloud Overview & Setup | 20% | - Explain security model and roles - Describe Engagement Cloud architecture - Use Functional Setup Manager (FSM) |
| Entitlements & Service Catalog | 15% | - Configure standard and default coverage - Set up service catalog and products - Understand coverage and milestones |
| Analytics & Integration | 8% | - Explain integration mechanisms - Use infolets and subject areas - Modify reports and dashboards |
| Knowledge Management & Omnichannel | 13% | - Enable Knowledge Management - Configure CTI and email communications - Author and organize knowledge articles |








