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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Address Book Management | 11% | - Create company and person contacts - Configure address book - Export contact lists and reports - Search and merge duplicate contacts |
| Topic 2: Organize Communications and Documents | 11% | - Use interaction wizard - Build relationships - Track emails, calls, and automatic logging - Manage attachments and interaction templates |
| Topic 3: Promotions and Segments | 13% | - Define and manage segments - Create and configure promotions - Generate communications for segments - Process and reuse saved segment criteria |
| Topic 4: Task Management | 10% | - Set up teams and responsibilities - Transfer and update tasks - Create, assign, and schedule tasks - Close, cancel, or delete tasks |
| Topic 5: Opportunity Management | 13% | - Generate opportunity reports - Create and track opportunities - Manage sales cycles and stages - Forecast and estimate sales |
| Topic 6: Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Export and analyze data - Use relationship management reports |
| Topic 7: Setup Relationship Management | 9% | - Marketing setup - Automatic communication recording - Linking to customers, vendors, bank accounts - Duplicate search and email classification |
| Topic 8: Campaign Management | 12% | - Assign targets and segments - Track campaign responses - Plan and launch campaigns - Analyze campaign effectiveness |
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