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Salesforce CCM-101 exam covers advanced topics related to managing and merchandising a B2C Commerce Cloud store. Manage and Merchandise a B2C Commerce Cloud Store - Extended certification exam evaluates the candidate's skills in managing products, catalogs, promotions, pricing, and inventory. Additionally, the exam assesses the candidate's ability to create and manage customer groups, search optimizations, and site designs. CCM-101 exam is designed to test the candidate's ability to use various tools and features available in Salesforce Commerce Cloud to manage and merchandise an e-commerce store effectively.
Salesforce CCM-101 (Manage and Merchandise a B2C Commerce Cloud Store - Extended) Exam is a certification program designed for professionals who want to improve their skills in managing and merchandising a B2C Commerce Cloud Store. Manage and Merchandise a B2C Commerce Cloud Store - Extended certification program is part of the Salesforce Certified Commerce Cloud Digital Developer certification track.
To qualify for the Salesforce CCM-101 certification exam, candidates must have a solid understanding of the fundamentals of B2C commerce, including product catalog management, pricing and promotions, order management, and customer service. Additionally, candidates must have experience working with Salesforce Commerce Cloud and be familiar with key features and functionalities.
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Salesforce CCM-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analysis and Optimization | 10% | - A/B testing setup and analysis - View and interpret production reports |
| Shopper Experience | 20% | - Storefront toolkit usage - Page Designer usage - Content management and content slots - Einstein Recommender configuration |
| Search and Sort | 25% | - Searchandizing and ranking rules - Synonyms, redirects and suggestions - Sorting and navigation setup - Search configuration and refinements |
| Online Marketing | 20% | - Promotions and discount rules - Coupons, source codes and customer groups - Campaign setup and scheduling |
| Shop Organization | 25% | - Catalog and category management - Product creation and maintenance - Image and attribute management - Pricing and inventory configuration |








